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Scarabee at Schiphol Airport
Where technology and innovation come together to start the vacation feeling!

Home » Careers » Director After Sales & Services
Careers

Director After Sales & Services

  • Type of employment Fulltime
  • Department Service
  • Location Hoofddorp / Schiphol Airport

Location: Hoofddorp / Schiphol Airport
Position Type: Full-time
Leadership Role: Yes (>50 FTE)

Do you want to play a key role in shaping the future of an innovative and international organization? Are you a strategic thinker with a passion for service excellence, technological innovation, and customer-focused leadership? Then this challenging executive position at Scarabee is for you!

About Scarabee

Scarabee is a leading provider of high-tech security and passenger solutions for airports worldwide. We develop innovative technologies and services to enhance airport safety, efficiency, and the passenger experience. To further strengthen our growth and service-oriented approach, we are looking for a driven Director After Sales & Services.

Your Challenge

As Director After Sales & Services, you will be responsible for the strategic development and international expansion of our after-sales and service activities. You will ensure that our customers always receive the best service and innovative solutions. You will lead a team of over 50 professionals and collaborate closely with internal and external stakeholders to develop a scalable, profitable, and future-proof service portfolio.

Your Responsibilities

  • Strategic Development & International Growth: Develop a forward-looking after-sales and service strategy aligned with business objectives and capitalize on international market and innovation opportunities.
  • Service Management & Optimization: Translate strategic objectives into measurable KPIs, implement continuous improvement programs, and ensure efficient resource allocation.
  • Customer-Centric Leadership: Build long-term customer relationships and optimize service contracts and customer satisfaction through proactive service approaches.
  • Innovation & Digitalization: Implement new technologies such as IoT, predictive maintenance, and AI to elevate our service processes.
  • P&L Responsibility: Ensure a strong financial performance of the after-sales & service business and develop profitable business models.
  • Leadership & Team Development: Build a strong service team, foster talent development, and create a culture of innovation and collaboration.

What You Bring

  • At least 10 years of experience in a technical after-sales, service, or operations environment, including several years in a strategic leadership role.
  • A strong technical and/or business background, such as an MSc/BSc in Mechanical Engineering, Electrical Engineering, Mechatronics, Aerospace Engineering, or Industrial Engineering.
  • Proven experience in international service development and transformation projects.
  • Knowledge of IoT, predictive maintenance, Lean & Six Sigma, and ERP/FSM systems.
  • Excellent communication skills and experience with stakeholder management at an executive level.
  • Fluent in Dutch and English (German is a plus).

What We Offer:

  • A tailored onboarding program to help you succeed in your role
  • 25 vacation days
  • A competitive salary
  • Phone and laptop, which you may also use privately within reason
  • Travel expense reimbursement in accordance with regulations
  • A friendly team of 150 colleagues
  • An enthusiastic and highly skilled team of specialists and experts
  • Opportunities for personal development through training and guidance, with chances for career advancement in our growing organization
  • Social activities, including Friday afternoon drinks and occasional company parties
  • Monthly 15-minute chair massages at the office
  • An annual summer barbecue with all your colleagues
  • A focus on well-being, including discounted gym memberships as part of our vitality policy, with Scarabee covering a portion of the costs
  • The option to lease a bike at attractive rates through our bike leasing program with Lease a Bike

Not Meeting All the Requirements?
Research shows that individuals from underrepresented groups often avoid job postings if they do not meet every requirement. However, we don’t check all the boxes either. At our company, we believe in equal opportunities and value diversity in the workplace.

Contact:
If you’re interested in this position and would like to apply, please send your cover letter and CV to recruitment@scarabee.com.

PS: This vacancy is aimed at recruiting our new colleague and is not a call for acquisition!
We treat every application confidentially and will handle your information accordingly. We will never disclose personal data to third parties without your consent. We use this information solely for processing your application and matching you with one or more vacancies. We will retain your data in our database for four weeks after the conclusion of the application process. Only with your consent will we keep your data for up to 12 months after the conclusion of the process. You can request Scarabee to delete your data or withdraw consent at any time.