IT Helpdesk Employee

Type of employment Fulltime
Location The Netherlands, Schiphol Airport

Do you want to work as an IT Helpdesk Employee in the dynamic world of airports and contribute to advanced technological solutions? Then working at Scarabee is for you! Scarabee develops innovative systems such as security filters, passenger flow systems, and baggage handling systems for leading airports worldwide.

As an IT Helpdesk Employee at Scarabee, you are responsible for providing technical support to our employees and customers. You ensure that technical issues are resolved quickly and that the IT infrastructure functions optimally.

Your responsibilities:

Provide technical support to users and customers.
Analyze and resolve IT-related incidents.
Document issues and solutions in our ticketing system.
Support the implementation of new systems and applications.
Coordinate with other departments to resolve technical issues.
Manage hardware and software installations.
Proactively contribute to improving processes and systems.

Tasks:

Identify and resolve computer issues.
Escalate complex issues to specialists (such as a system administrator).
Answer user inquiries.
Handle service requests.
Log and monitor the progress of reported issues.
Perform minor repairs and installations.
Teach users how to maximize the use of hardware and software.
Detect broader issues and/or impacts on business continuity.

Who are you?

You have an MBO or HBO degree in an IT-related field.
At least 2 years of work experience in a helpdesk or technical support role.
You have strong communication skills and excellent writing and speaking proficiency in Dutch and English.
You have a customer-oriented mindset and can work under pressure.
You are eager to learn, proactive, and able to work well in a team.
Affinity with technological innovations within the aviation sector is a plus.

What We Offer:

A tailored onboarding program to help you succeed in your role
25 vacation days
A competitive salary
Phone and laptop, which you may also use privately within reason
Travel expense reimbursement in accordance with regulations
A friendly team of 150 colleagues
An enthusiastic and highly skilled team of specialists and experts
Opportunities for personal development through training and guidance, with chances for career advancement in our growing organization
Social activities, including Friday afternoon drinks and occasional company parties
Monthly 15-minute chair massages at the office
An annual summer barbecue with all your colleagues
A focus on well-being, including discounted gym memberships as part of our vitality policy, with Scarabee covering a portion of the costs
The option to lease a bike at attractive rates through our bike leasing program with Lease a Bike

Not Meeting All the Requirements?
Research shows that individuals from underrepresented groups often avoid job postings if they do not meet every requirement. However, we don’t check all the boxes either. At our company, we believe in equal opportunities and value diversity in the workplace. So even if you don’t see yourself reflected in our current team, we encourage you to apply. Your unique perspectives and experiences can only enhance our company!

Contact:
If you’re interested in this position and would like to apply, please send your cover letter and CV to recruitment@scarabee.com or fill out the form below.

PS: This vacancy is aimed at recruiting our new colleague and is not a call for acquisition!
We treat every application confidentially and will handle your information accordingly. We will never disclose personal data to third parties without your consent. We use this information solely for processing your application and matching you with one or more vacancies. We will retain your data in our database for four weeks after the conclusion of the application process. Only with your consent will we keep your data for up to 12 months after the conclusion of the process. You can request Scarabee to delete your data or withdraw consent at any time.

What are you searching for?

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Questions?

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